In November 2015, a class action lawsuit was filed in the United States District Court for the Southern District of New York alleging that workers were denied overtime payments, were unlawfully denied earned compensation, and for other violations of the Fair Labor Standards Act.
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In April 2014, the company reached a class-action settlement of $800,000 with drivers in Massachusetts who accused the company of misclassifying them as independent contractors. Misclassification and non-payment of drivers
A New York magazine article entitled "LaserShip, Amazon's New Shipping Partner, Might Be the Most Hated Company on the Internet" features a compilation video showing numerous such incidents at over a dozen different households, with packages ending up on porches, in front lawns, and on driveways. Numerous news reports backed up by surveillance camera footage depict LaserShip delivery drivers recklessly tossing packages onto customers' property. Disputes and settlements Package tossing, property damage, and theft In April 2023, the company announced plans to change its name to OnTrac.
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This expansion added 979 new zip codes, an 18% increase of their delivery coverage. In May 2021, LaserShip expanded into Tennessee, opening three new branches in Memphis, Knoxville, and Nashville. In early 2018, the company was purchased by private equity firm Greenbriar Equity Group. Also in March 2014, LaserShip acquired Cleveland-based last-mile delivery company Prestige Delivery Systems, further expanding services to Ohio, Kentucky, Michigan and Indiana. This expanded the LaserShip footprint by 44 percent, reaching an additional 8.5 million consumers. In March 2014, LaserShip added four states to its service area: New Hampshire, Rhode Island, West Virginia and Delaware. In 1999, the company partnered with Barnes & Noble to provide same-day shipping services in New York City. In the 1990s, LaserShip landed in the small parcel business during the dot-com boom. LaserShip began as a document delivery service in 1986. In January 2022, it was reported that LaserShip, a regional delivery service, received more complaints to the Better Business Bureau than the much larger national carrier United Parcel Service (UPS) over the previous 12 months. The company has been penalized by multiple governments for misclassifying drivers as independent contractors, and for delivering untaxed cigarettes (for which the company was prosecuted under the Racketeer Influenced and Corrupt Organizations Act). LaserShip drivers have also been reported for damaging and stealing the personal property of recipients. LaserShip has been widely criticized for drivers roughly handling goods, including throwing and driving over packages. In April 2019, LaserShip was awarded the International Supply Chain Protection Organization (ISCPO) Carrier Certification the company has also achieved compliance with ISCPO Carrier Security Requirements. Īs of 2016, LaserShip has 63 distribution centers and four sorting centers servicing 22 states and Washington, D.C., and handles deliveries for Amazon's Same Day Service. Founded in 1986, LaserShip is based in Vienna, Virginia and has sorting centers in New Jersey, Ohio, North Carolina, and Florida. LaserShip is a regional last-mile delivery company that services the Eastern and Midwest United States.
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